1 reviews | Active since Feb 2017

10 Nov 2017, 08:46

THE WORST SERVICE EVER

The most reliable network MY FOOT! Woke up to find my Data sim disconnected for whatever reason. I use it for data and not calls hence I didn't bother memorizing the numbers. I acquired the sim card from Edgars Mobile in Hemingsway East London around May this year, and the deal specifically included a Vodacom Sim Card which would be loaded with 250MB data monthly. Much to my dismay, the number had belonged to a Mr Bhengu before and I kept receiving calls and messages intended for this person. To top it off, the sim card has somewhat been disconnected. I can't even dial a mere 111. So disappointed!

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Replies (2)
Vodacom
Vodacom's reply10 Nov 2017, 08:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply10 Nov 2017, 15:30
Official

Dear Monique

Thank you for taking my calls today.

As discussed please note the issue has been resolved.

Have a lovely day further,

HS

Best regards,