TM
Tshepiso M

1 reviews | Active since Aug 2014

13 Jul 2017, 13:52

The WORST service EVER!!!!!

<p>I’m extremely disgusted with the service I got from VODACOM!!!! You are by far the worst providers ever.</p> <p> </p> <p>I’ve app**** for a contract with VODACOM for the very first time and got the worst service. VODACOM has absolutely no customer etiquettes at all!!! My application was successful and sent to confirmations Department and that’s where the ship sun**** I personally had to follow up on with them for 3 days only to be told that they will call me wish they only did after 2 days. Then I had to still follow-up on the delivery of the phone only to be told that my application cannot be processed because THEY were having system issues….HOW IS THAT MY PROBLEM???? What ****es me off the most is that I only found out when I called them.. If I didn’t call when was I going to find out that my application has been cancelled due to the system issues that VODACOM had???</p> <p> </p> <p>This is the worst experience by far.. to top it all off Mahle the Tracking Department Team leader expressed no remours nor empathy AT ALL. Pathetic management s****s all together!!!</p> <p> </p> <p>There are other service providers who are more than willing to process contracts with us..</p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply13 Jul 2017, 14:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Jul 2017, 11:07
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team