THE WORST SERVICE EVER

<p>I phoned Vodcom in October and asked them to change my debt order from the 1st to the 7th, everything was fine and sorted at that time. The 8th of November i was debt double the amount i usually i get debted for, and phoned Vodacom on Tuesday 08/11/2016 and told the agent (Lidia) that this cannot be right as i dont owe R2154.00 rand on my contract so why am i being double charged, spoke to 3 different agents in the morning and still no positive feedback. I phoned later again that morning and spoke to another agent (Thobho) that claims he was in the accounts department and told me that this was a billing query he could not assist me, so i phoned the number he provided me and spoke to another Agent (Vuyo) and told me as well that he is in the accounts department and that he can assist me, he reviewed my account and could see that vodacom double charged my account and told me that he spoke to his supervisor and said that they can refund the money they over charged and told me that it will take 24 /48 hours to recieve my money back. Today is friday, No money in my account, i phone the call centre again a few minutes ago and spoke to another agent (Phillip) and now gave me another story that i havent paid for last month, which is incorrect as Vodacom debted my account, so there fore missed a payment as i always have funds available, on the 03/10/2016 R877.00 was debted, they charged me again for the same month 04/10/2016 R1077.00 which was brought forward in November month with another payment of R1077.00 for my debt order for the 7th, i yelled at phillip and asked to speak to a supervisor or manager, evertually spoke to a supervisor (vuyo) she advised me that the information that was provided from Phillip was correct and that they do not owe me money!!!!! i got upset as i was explaining the whole billing breakdown again to her, she then YELLED at me and told me to listen to her and LISTEN TO WHAT SHE IS SAYING! as far as i am aware i am the customer not the service provider, i need assistance and explaination not her! But for someone to YELL at a customer like that should not have their position they in!.</p> <p>I am just about done with Vodacom! The service is always ****, maybe just MAYBE once in a blue mood you will get that really sweet agent that makes sure that all your satisfactions are satisfied !!!!! Either they sort my account now or i will be going to the HEAD Quaters and WILL give them a piece of my mind!</p>