The worst service - avoid Vodacom at all costs

Honestly at wits end with vodacom I will never touch or support vodacom ever again Endless problems- and the support one gets is beyond me its like using a fork in soup

On the 22 may i called to get a settlement quote on both my contracts with vodacom

On the 31 may i went in store to pay the following Contract 1 : paid the full settlement amount Contract 2 : settled device only

The consultant assisted me with payment I then signed both contracts and sent back to the early cancellations department

On the email it says i have 14 days However on the quote it says 9 days You are contradicting yourselves

The amounts and quotes were signed in 9 day period

I phoned vodacom again to confirm all in order The consultant said that he would log a query and that someone would contact me I received an sms however no one contacted me

7 june i phoned again as I then received an sms about my device which was abit odd

The consultant then tells me she cant see the quote And according to her she can only see my proof of payment and my ID However on my side i can see on my email the signed quote, pop and id copy

I sent two emails Email 1 : contract 1 with relevant documentation as per quotes request Email 2 : contract 2 with relevant documentation as per contract request

I absolutely lost it - because not only is NOTHING being done regarding my settlements A debit order still goes off

I then went to a vodacom store, the consultant confirmed they received everything

Now my question is - did you receive anything or not? Because this whiplash back and forth is ridiculous

Vodacom is busy working up the wrong person

I’ve settled the contracts now please do your job and cancel the contracts - why must this be such a long and dragged out process

YOU WILL NOT RECEIVED A FURTHER CENT FROM ME AS THE DELAY IN OUR YOUR END.