sS
stellab S

1 reviews | Active since Mar 2017

08 Mar 2017, 09:45

The Worst Service and they seem to be Proud

<p>I can not believe how many bad reviews there are about Vodacom and they just keep on treating people like ********** How is it possible to wait 3 days to get your phone re- activated and everytime you enquire they have a zillion security questions and no service... very confused, what are they protecting with these stupid security questions????? there's nothing worth while to protect!!! Seriously beyond reading security questions theres actually nothing at all that the call centre or any Vodacom service institution can help you with. It took them 9min ...yep that is how long i was holding for a supervisor after the 6min spend answering question and explaing the situation for the 3rd time , and the call centre agent returns asking me questions again with no supervisor and my phone still not re-activated. Im thinking at this idiotic rate I'll be able to receive calls for Christmas. Very sad, this utterly rediculous VODACOM and unacceptable to treat people badly because you can not deliver.... Im betting after all the reviews I read about VODACOM as soon as the contract ends the services with Vodacom end. I know Im one for Sure #cantwaittoleavevodacom #waistingmoney #waistingtime </p>

0
Replies (3)
Vodacom
Vodacom's reply08 Mar 2017, 10:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Mar 2017, 14:22
Official

Dear Client

I escalated the matter to the Accounts Team for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Mar 2017, 16:19
Official

Dear Client

The Accounts Team confirmed that they were in contact with you and resolved this matter.

Kind regards

RJ

Vodacom Consumer Website Team