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marclubbe M

1 reviews | Active since Oct 2016

09 Apr 2019, 11:39

THE WORST SERVICE AND LACK OF COMMITMENT TO ITS PAYING CLIENTS

I HAVE SPENT AT LEAST 3 HOURS WEEKLY ON THE PHONE REQUESTING FOR MY INSURANCE TO BE CANCELED ........NO HELP AND NO ONE TO TAKE RESPONSIBILITY. The FIRST REQUEST WAS DONE IN FEB 2019 AND NO CONFIRMATION OF CANCELATION, SO CALLED AND GOT ADDITIONAL DOCUMENTS AND EMAIL ADDRESSES AND STILL NOTHING, BY LAW THIS IS WRONG

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Replies (2)
Vodacom
Vodacom's reply09 Apr 2019, 11:55
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply09 Apr 2019, 16:45
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.

Regards
Vodacom Consumer Website Team