The worst service and false promises

Item: Vodacom
Rating: 1
Author: Kobus R

Upgrade processed on 17 Sept 2021 - the worst service ever. Excuses, dropped calls, false promises. 'Try this service again Good-Bye'. To date I have not received my device, status on system says - back order but they confirm that there is stock. I have followed up so many times now when I phone - my calls ends because the system detected high volume calls from my number - now I cannot get hold of consultant anymore.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

07 Oct 2021, 07:24

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply07 Oct 2021, 07:24

Official

Kobus R's updateReviewer Update

07 Oct 2021, 13:10

Vodacom has not managed to deliver my device for my upgrade. Order every day shows awaiting despatch and no-one seems to be able to address the issue. This is really unaccepatble. This has been going on since the 17th Of Sept. They confirm that there is stock- but the stock is not delivered?

Kobus R's update07 Oct 2021, 13:10

Reviewer Update

Kobus R's updateReviewer Update

13 Oct 2021, 14:01

Up to now Vodacom Customer has not contacted me back.

Kobus R's update13 Oct 2021, 14:01

Reviewer Update

Up to now Vodacom Customer has not contacted me back.