The worst service!!

Absolutely the worst customer service from Vodacom. I app**** on 23 May for a fiber contact. The router was delivered on 26 May and I was told that the installation would be done 7 to 14 days after the router was delivered. On 19 June I called their service centre to enquire why has nothing happened with the installation. The person said he would follow up and give me feedback. Have not received any feedback from this person. I again had to call Vodacom to follow up. On 26 June I gave them another call. This time the lady did give feedback and said the delay was from Openserve side. I then asked her about the free LTE that was advertised that could be used while waiting for installation and was told I had to request it. So on Monday 29 June I requested the LTE. Was then told that it would take 5 to 7 days for delivery. On 8 June I had to enquire why the LTE had not yet been delivered and was told that the order was not yet dispatched from the warehouse!! Asked again if the delivery can be pushed for 9 July and have not received a response. Honestly think that I have been more that patient and seems as if Vodacom relies on CLIENTS following up rather that follow up from their side. In today's age where we have a variety of service providers and with the economy in such a state it astounds me that you can have such a no care attitude to new business. The next follow up that I will be doing will be to cancel this contact and go to a company that actually gives a service. This is actually an embarrassment.