1 reviews | Active since Sept 2021
The worst service
I have been a vodacom customer since I got my first phone and I was always happy with their service until now. I am very disappointed. My Wifi line has been down since the 9th of June till now, when I called to query it on the 10th of June the consultant told me there is an outage in the area but logged a ticket for me anyway because prior to this my Wifi line goes down every night around 21:00 pm or 22:00 pm as well as every morning around 9:00 am. Which means around those times I have to buy my own data which is an extra expense for me. This week I don't know how much I have spent on data not just myself but my family as well but im still getting billed for a service I didn't get. I called vodacom today to follow up and apparently my ticket has been closed....APPARENTLY I received a called and told the guy by the name of Thomas that my wifi is working. I received NO call, how does vodacom verify they speaking to the right person...the account holder??
Im switching networks.
I also found out they had the wrong number on the system! How does a company operate with the wrong number where as I have a vodacom number and the number they have on the system is a cell c number. Sorry to the consultant (Siyabulele Nenza) I spoke too as I took my frustration out on him due his company's poor ethics. No one seems to care!!! I can't wait to cancel my line but oh I have to 30 days for that to take place as well.
I also found out they had the wrong number on the system! How does a company operate with the wrong number where as I have a vodacom number and the number they have on the system is a cell c number. Sorry to the consultant (Siyabulele Nenza) I spoke too as I took my frustration out on him due his company's poor ethics. No one seems to care!!! I can't wait to cancel my line but oh I have to 30 days for that to take place as well.
