1 reviews | Active since May 2017

08 May 2017, 15:09

The worst service

<p>I am up to here with the lack of service from Vodacom. Double charged me in April, still hasn't been sorted out and I was promised someone will be in contact with me. Fast forward a week later- no one has contacted me and the issue still hasn't been resolved. After I posted on FB again today, they have the audacity to ask me to drop them a mail with my query. This is after I posted everything on their FB wall a week ago with all my details. So quick to take your money every month, but failing to deliver the basics</p>

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Replies (1)
Vodacom
Vodacom's reply08 May 2017, 16:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team