AA
Alton A
1 reviews | Active since Sept 2016
16 Aug 2021, 14:48
The worst service
one whole year ago, I paid up a contract and requested the number be moved to prepaid...this was not done, even though I paid R13k to settle the contract, and now my line is suspended and I apparently owe R595,. I've been trying for the 3 months to get this line unblocked as I receive OTP and use this number for banking and other services...things are at a standstill while Vodacom agents shunt me from pillar to post without resolution or even a solution. Never, Never and Never again will I have a Vodacom contract
Ref: ***
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Aug 2021, 15:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Aug 2021, 15:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AA
Alton A's updateReviewer Update
17 Aug 2021, 16:54I was assisted by Vodacom, and I’m happy to say my issue is resolved. This is the level of service I expect. I hope this doesn’t happen to others and that requests are handled correctly the first time, but it’s good to know that there is an incident handling process that gets these matters resolved speedily. GREAT JOB
AA
Alton A's update17 Aug 2021, 16:54
Reviewer Update
I was assisted by Vodacom, and I’m happy to say my issue is resolved. This is the level of service I expect. I hope this doesn’t happen to others and that requests are handled correctly the first time, but it’s good to know that there is an incident handling process that gets these matters resolved speedily. GREAT JOB