The worst service

Vodacom Fiber is really a very disappointing division of vodacom. Their from office support staff is rally help full but when it comes to the back office support there is not support. I have fiber with Vodacom, and the last 7 months has just been a nightmare dealing with them as a company. Last week the 16th of April, i phoned to get an update on my query (SR190 ********** 82), within an hour I got a call from their scheduling department saying that they want to come and install a route, I have advised the lady that I all ready have a router and do not need another. At same time my internet went down at home and still have not been reconnected. I have phoned every day since Wednesday to get an update and still no one every phone me back, it looks like this is the norm in the fiber department, they never phone back. Because of some "I.T specialist" in the back office he/she went and reset my router at home to a guest router meaning I have no internet access. It has been 7 days now with out any internet access at home and every time I phone the query go's no where. I don't think it is fair that I need to pay for the time I do not have internet access that is caused by some person that does not know how to do this job. Over the Easter weekend I had to depleted all my data and airtime on Vodacom Cell as they could not get this fixed. So not only am I paying for I service that I was not able to use, but also paying double as I had to use all my data on my phone as well. I really discussed with Vodacom and their service. My query ref is SR190 ********** 76. I was forced to lodge a complaint with ICASA as well as these people do not care at all about their customer (ICASA Complaint ***/19).