DS
Duncan S

1 reviews | Active since Feb 2021

02 Feb 2021, 10:49

THE WORST RUN ORGNASIATION IN SA - TAKE A TIP FROM MULTICHOICE PLEASE.

Blatant *******. Cancelled a contract last year October 2020 that was up. It is FEBRUARY 2021, I am still being billed. Today they decide to run a a billing amount 3 x the contract value. i have phoned numerous times, and all they tell you is we will escalate it!!! ,I am still waiting. in the mean time they are *****ing my money! it costs me money to phone you and hold 45 minutes a time to get through to your pathetic service center, then when you want to speak to a manager, they tell you due to COVID we are only allowed to send e-mails they cant get up or transfer me to a manager! I am beyond. I think the next step is to lay a charge of *****. Hopefully this will get some reaction or resolution!

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Replies (1)
Vodacom
Vodacom's reply02 Feb 2021, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team