The worst retail service ever

I am so upset over the poor service I received from Vodacom customer care. To cancel a contract is futile and their attempt for u to continue your contract is only thing they are interest in. After phoning more than 10 times the request has not been processed. The only consistent service you receive is when their sales consultant phone u too renew your contract and u explain u are not interested in renewing it and they will rudely tell u they are not customer care. I went into their shop in Beaufort West and were assisted by a consultant who called the customer care and was everytime assured they will load the request but to no avail. I went in the shop again 5 March in and phone the customer care again and spoke to a Ashwin and he convinced me that it will be processed in to 2 hours and asked him if somebody will phone me and he told me yes. I tried to call the customer care from the 5 march but it redirects you to a self help option. I went in the branch again 10 March 2021 at 14h05 I couldn't be assisted. I am disgusted with level of unprofessionalism. I wish they were Nedbank I closed a credit card on 5 March 2021. It took me 5 minutes to close it. I worked in retail and have clients that still respects me but that's why I moved to Cell c but still need assistance to process this dumb contract.