1 reviews | Active since Jun 2009
The worst online service AGAIN!!!!
We tried to give Vodacom one last try again with an online new line application. But, again their service is shockingly poor. We app**** online on Tuesday for a new line, confirmed that the contract was approved and that they have stock. Phoned this morning to find out because we saw a missed call from a Vodacom nr. Was then told that we will get a call later today. So still no call we phoned again to be informed that we have been called numerous times today. But we have had no other calls to confirm and release the contract. Told that we where phoned on other numbers we have, but they did not once try again on the number provided as the contact number. Very poor service and very disappointed to be let down by Vodacom online again. If you are looking for easy do not do anything online with Vodacom. Vodacom should really either get more staff or close down their online division, they definitely can't handle online sales. Also they say that on the website that next day delivery, but also agent say that delivery is between 3-5 working days. So Vodacom I ask you what is it? Next day delivery or 3-5 working days?When will your level of service be any good online? Very dissapointed again
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Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
