The worst of the worst service

Item: Vodacom
Rating: 1
Author: innocentia N

I cant believe how ridiculous you people have been, my airtime just disappeared and when I call in I am told that when a landline number calls me it exhausts my airtime, so what do I have a phone that I am paying for monthly if I can receive calls freely . I am really not happy and honestly you guys dnt deserve a star!!!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

07 Oct 2023, 11:07

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply07 Oct 2023, 11:07

Official

innocentia N's updateReviewer Update

10 Oct 2023, 18:10

Thanks to Noloyiso Dladla who was very efficient, kept in contact with me and i must say out of all the agents that called she is the one person that took her time to understand my query and refund my airtime. Thank you Noloyiso you deserve 5 stars

innocentia N's update10 Oct 2023, 18:10

Reviewer Update