The worst of incompetance and dishonesty experienced

The worst of incompetany experienced.

My fiancé received a call from Vodacom 26-7-21 to upgrade our phones.

He discussed several options with the consultant and requested an email to show different options and costs. The consultant emailed him the options discussed with all the prices. He then emailed her back to confirm if the prices quoted are for Top Up contracts. The consultant emailed back and confirmed: “Yes it is for Top Up contracts”

On 27-7-21 he emailed her with his choice, which was mentioned on her email of 2 phones at the price for a Top Up, contract at R829pm x 12 months. She said she would call him later that day to finalise the deal.

Her call later that day now make mention of a different price of R859pm. He told her that price is wrong and the price she quoted in the email to him is definitely R829pm. She then said she made a mistake and he told her to rectify that mistake as he was quoted R829 and she needs to get that price authorised for his Top Up contracts.

On 28-7-21 a second consultant called him wanting to confirm the deal for 2 Top Contracts. She told him she knows about the error made by her colleague and that price is R859 not R829. She also said that her colleague forgot to quote the VAT on the email and therefore the difference between the 2 prices is the VAT. She said if you add the VAT to the R829, you should get to R859.

My finance who works with finance and VAT everyday so he checked this calculation and told the second consultant that actually if you add VAT to R829 you only get R853, therefore the difference is not due to VAT. This second consultant then said that R859 is a “round number” that the system calculated due to VAT. He explained that R859 is not a round number.

He explained to this second consultant that she is lying because Vodacom’s system does not calculate VAT incorrectly. He told her that he had a Vodacom statement right in front of him and that if you calculate the VAT, the system calculates it 100% accurately.

Vodacom needs to explain how they allow their consultants to lie blatantly to consumers? Some consumers will not question their incompetence and this is appalling and totally unacceptable to be **** to. This puts the already bad review of Vodacom in an even worse light. We need Vodacom to apologise and explain. Something like this should be reported to the consumer commission. We really need Vodacom to NEVER call us again!