kG
krishna G

1 reviews | Active since Dec 2010

03 Sept 2022, 12:06

THE WORST MISTAKE ONE CAN MAKE IS TO TAKE A TWO YEAR VODACOM CONTRACT, STOP AND THINK OF THE PROBLEMS PEOPLE HAVE IN CANCELLING IT

I’ve had numerous contracts with vodacom, some for phone contracts, some as data contracts, when you visit a vodacom shop and take out a two year contract and when the two years is about to expire and when you want to cancel the contract the shop you bought it from will not cancel the contract and they will give you a number to phone, then here comes the pun you are sent from pillar to post, from shop to head office, head office to shop, vodacom thinks that we the customers are like a yo yo, this is what happened to me,I been to the Killarney branch for about the 6th time, three times to their head office, but nothing was done instead they handed me over to their legal team, I was even given the legal office number and still no joy, they just trained like the vodacom staff to make you like a yo yo, my name is krishna Govender, my I’d number is ***, my cellular number is *** which is prepaid and have been trying to cancel my data contract , instead they handed me to their legal team who blacklisted me to effect my credit score and they don’t realize I have enough money that I don’t have to take a contract instead I have prepaid,

0
Replies (1)
Vodacom
Vodacom's reply04 Sept 2022, 13:20
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team