The Worst Managed "Service"

<p>Firstly, the Call Centre is designed to make you lose patience and give up. Vodacom have had so many complaints regarding this but insist on having you deal with 6 different departments before you can get a straight answer, any asnswer out of anyone. 9/10 they are wrong , uninformed or the call just gets "dropped"... Yeah right, everytime?</p> <p>I have a data contact with Vodacom. I enquired as to my account balance as I could see I had overpaid them. I wanted to find out the status of my contract so I could cancel it when it came to an end. I was told my Contact only ended in November 2017 and if I wanted to cancel it, I would be finded fo rthe remaining Months (Calls are recorded Vodacom, go look them up, I spoke to Webster and Douglas in Cancellations and Upgrades) . I thought about it and realised the date couldnt be right as I know the contracts are 24 months and it was just after my birthday that I got it. I called again and was sent from pillar to post again, call droppped. Called again, then got told the real story. Oh but this has expired in April (after I started fllowing up) and becasue you didnt say you didnt want to upgrade you are now on a month to month. So , Vodacom decided to renew my contact without consent and then LIE to me so they didnt have to pay me back the money I overpaid. I have had it with Vodacm, they ***** blatently.... Data costs, contracts that just roll over............and then want to rely on their terms and conditions but the provide NO SERVICE, I don't want their data, I want my money back. I want them to beheld responsible, they get away with this all the time and hard working people get **********. Its bad buisness and poor Corporate Goverance. NO ethics, NO morals and NO standards. </p>