The worst experience a service provider can put you through

Truly one of the worst customer experiences i have ever had. The service listed me as a bad which has tarnished my credit record and reputation. therefore my wellbeinng, by being irresponsible and taking hasty decision. With no phone call to alert me that the account is in arrears and still active and preferred communication which emailing a statement. i have not received a statement from vodacom in 6 month+ , and thought all accounts were closed. The contract is legally binding and preferred communication on the contract itself is via email. They could the sim card itself is not active therefore take further steps to understand before making such an abhor decision. Truly if nothing is done i will legal action against vodacom as i believe i am not the first to experience this reckless behavior , they don't care about their customers. My MTN account is billed close 30K a year and i have never faltered. Ridiculous and shameful for R272 you could have simply sent an email. I am so disappointed.........i could swear. Thank you for opening my eyes.