The worst ever upgrade experience from Vodacom

<p>I would like to start by saying how Vodacom service is absolutely non existent! Never in my life being a customer have I ever been treated in such a disappointing manner.</p> <p>Writing this review I honestly don't have the words to express the frustration, irritation I experienced with the upgrade, order confirmation and after sales department. I don't even think there is a rate that I could give the poor, unconsidered service I received.</p> <p>Saturday the 17th of december 2016 I phoned the upgrade department and communicated a deal with the consultant. He gave me a good deal which I was happy with. By tuesday I have not heard of anyone confirming my order. I received an sms confirming that my order is in process. Finally wednesday morning (21 December 2016) Richard Ngobeni phoned to confirm my order and said I will receive my order the following day because there are no deliveries on friday . I clearly asked cause I was leaving on friday, 23rd of december to go on holiday. Then thursday, the 22nd of december I was waiting around like an idiot for my delivery and nothing came. Around 10 or 11 am I phoned vodacom to ask what happened to my delivery? <br />All advice I got was that the order is invalid and that I should cancel the order and redo the order????????? This after I received a confirmation of an order AND waiting around like an idiot for the order to be delivered.</p> <p>Then I spoke to Tertius Fitzgerald at the upgrade department concerning my order. He asked Richard Ngobeni why he confirmed my order and what happened that its shows invalid? The feedback I received was "oh no they have been experiencing system errors and for some unexplained reason orders go into an "invalid error"". So tell me if Richard knew this, when was he going to let me know about this????????????? I mean I was sitting and waiting for this order and if I didn't phone in when do you think Richard Ngobeni would have thought it might be a GOOD IDEA to phone the client not TO WAIT FOR AN ORDER that will never arrive???!!!!!!!!!!!!!!!!!!!!!! WHEN?????? they then said they will sort out the problem and process the order asap.</p> <p>On 29th december 2016 I phoned again!!! Asking the upgrade department what is happening with my order??? Where is my phone???!!!!! The best reply I got then was YOUR ORDER IS STILL NOT PROCESSED! On the same day I logged a official complaint to the customer service department and the lady Busisiwe Mhlongo confirmed that the order has been processed and they will take this issue further.</p> <p> </p> <p>Today on the 3rd of January 2017, I have not heard anything of Vodacom! </p> <p> </p> <p>So what the hell am I suppose to do or say now???? This order is now hanging for a 3rd week and I did not get my phone and no peep of when i will be expecting a phone... </p> <p> </p> <p>If anyone can please advice me why I am treated like this??? I have been a customer with vodacom for more than 7 years.... And I am honestly fed up with all the excuses from Vodacom.</p> <p> </p>