The WORST EVER support from Vodacom to a loyal subscriber

<p>Good day,</p> <p>I have a few cellphone contracts with Vodacom for many years now. Thirteen months ago I took out a 2 year contract and took an iPhone. The iPhone completely stopped working--not switching on at all. I took it in because YOU ALWAYS GET A 2 YEAR GUARANTEE when you take out a 2 year contract. Vodacom repairs told me that the main board on the iPhone is broken and is not covered.</p> <p>Surely that cannot be?? The iPhone basically consists of the motherboard and covers????</p> <p>I have been struggling to get hold of anyone to assist me. I have asked a copy of the contract. The emails started flying around on the 21st of May already. After a minimum of 10 emails and some calls, as well as visits to the repair shop I am still stranded WITHOUT a phone???? I have been promised numerous times that a senior manager will contact me?? Still no response??</p> <p>I have told Vodacom customer care service that I will be writing to HelloPeter on the 15th of this month. Still no response????</p> <p>I will be moving all 6 my contract to Cell C asap.</p>