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Sonia S
1 reviews | Active since Sept 2017
02 Jun 2023, 10:52
The worst EVER
I tried signing up for Vodacom wifi and the service has been ********** since the get go. I have now tried cancelling but to NO AVAIL. They are now on my fibre line, yet I have no router which I was told I would get and now my new ISP cannot connect to my line. I want this sorted out and vodacom off my line! Release my ****** line so I can be rid of Vodacoms bull****!
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Replies (2)
Vodacom's replyOfficial
02 Jun 2023, 12:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jun 2023, 12:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sonia S's updateReviewer Update
02 Jun 2023, 14:09Due course? A waste of time! I need wifi for my work, yet you guys are taking your own sweet time! I cant wait another 5 days for you to do something. Your SLA is the slowest i have ever seen and I have dealt with my fair share of companies who are lower ranked but even they know how to fast track a case!
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Sonia S's update02 Jun 2023, 14:09
Reviewer Update
Due course? A waste of time! I need wifi for my work, yet you guys are taking your own sweet time! I cant wait another 5 days for you to do something. Your SLA is the slowest i have ever seen and I have dealt with my fair share of companies who are lower ranked but even they know how to fast track a case!