THE WORST DECISION OF MY LIFE - A BUNCH OF ******S

I was contacted by an Intellicell agent named Bongiswa Mhlope , I agreed to take the contract and was advised all I need to do is send my bank statement and I will be advised when my new hand set will be delivered. Days passed and I called only to find out that the sms was not sent because they did not have stock of the phone and that they were not sure when they would receiving. I asked WHY did yours’ll not advised me, I decided to change the phone that I wanted and with the Help of Ms Mhlope my phone was delivered on the 04th of August 2017.upon delivery I asked the guy is this sim card activated he said Yes . When I put the sim card into the phone there was no signal so I called Intellicell and was advised it take 24 hours so I waited the entire weekend waiting for signal. I called on the 07-08-2017 and was advised by a very RUDE lady that I must have patients I must wait – I advised the lady that my hubby also received his phone on the same day and his phone has been activated on the 04-08-2017 she told me not to compare myself to him and I must wait So I did just that. I waited the whole week I called Intellicell on the 14-08-2017 and to my surprise I was advised that they had forgotten to activate the sim card. The card was activated later that day and I then realised that the 2nd sim slot was not picking up the sim card I called Intellicell and the phone returned to Intellicell on the 21-08-2017. I received the exact same phone back on the 08-09-2017 and along with the phone came a note stating that the phone was reset and that I inserted the sim card incorrectly. HOW I WONDER WHEN THERE IS ONLY WAY TO INSERT THE SIM CARD. I then tried to activate that phone and I cannot as there is a message on the phone which states that the device has been reset log in which previous email I tried the email that I use and it refuses to go through. I have been trying and calling to get help all I am told is that the phone was not reset I asked so many times for a manager to call me NO 1 has called to date. I have stopped payment to Intellicell and if there is an attempt to debit my account I will take legal action. I will only pay once a received a brand new handset and a call from management.