The worst customer support

<p>on the 15 October last year i called Vodacom and asked them for a full balance of my account. They gave me an amount to which i paid it on the same day. i did not recieve a letter confirming my account is up to date. In January i recieved and sms saying my account was in arrears. i then called vodacom and i was told the sms was sent in error. i was on maternity so again did not check for the letter. In march i was told i was handed over to MBD collections because my account was in arrears. </p> <p>I then called vodacom again and was told that my number was in abnother name and may have been recycled. But off a different system was told it was deactivated.</p> <p>I have being asking for the voice recordings that are linked to my name but not one person is acknowleding this. This is either to avoid the truth in the matter that vodacom made an error at my expense or they just dont care.</p> <p>Do i have to get my own attorney to sort this matter out?</p> <p> </p>