CM
Cindy M

1 reviews | Active since Apr 2017

03 Apr 2017, 21:20

The worst customer service in our country

<p>I have just about had it with this brand and service provider! Vodacom Canal Walk you DISGUST me!!!!!!!!! Your customer service is pathetic, your "store manager"is USELESS and your are a bunch of lying ******* that can't lie yourselves out of a raw deal you sold to my husband. I've worked in the service industry for 8/9 years and I've never experienced such unprofessional customer service EVER!!!!! I won't rest until this is solved! We pay you every month and you didn't even know this was a problem and a raw deal until we brought it to your attention! And no one in that store knew that a P9 light is not compatible with the Fitbit which was sold to us as a combo deal! Can you just stop your unfriendly, disgusting and pathetic customer service and stop robbing your customers of a pleasant relationship between the network/service provider and user!</p>

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Replies (1)
Vodacom
Vodacom's reply04 Apr 2017, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team