The worst customer service I have ever experienced. (lies upon lies)

The absolute worst service I have experienced to date. Multiple occasions where my debit orders do not go despite there being funds in my account (all my other debit orders go through without a hitch since conception of my bank account).

My account then becomes in arrears and I am forced to pay a late payment fee. Now my account was barred and after hours on the line with customer care they assured me that my account will be debited and service resumed within 24hrs. Now they tell me it will likely take 72hrs before service is resumed.

Not only is this my business line but my cheque card is on my Apple Pay account. This now means I can no longer use my device for tap payments which lead me to acquire new physical cards from my bank at a fee.

I have never had a positive interaction with Vodacom - whether it be in-store, over the phone, with repairs and even in terms of unexplained surges of extreme data usage - my experience has always left me frustrated.

I want to cancel my account ASAP as surely there has to be better options than this.