AS
Ayrton S
1 reviews | Active since Mar 2021
01 Mar 2021, 14:40
The worst customer service experience of my life... Do not use Vodacom Fibre...
I signed up for Vodacom Fibre lats year October. It was an awful and frustrating experience from the start. I waited weeks to get connected, never speaking to the same person twice, and never getting contacted - I waited hours on the phone to no avail.
Once connected (several weeks later, despite no installation being needed), I still experienced awful service and inconsistent and throttled speeds. I have since migrated to Afrihost (I can't even say how much better they are!), yet Vodacom are not getting back to me to confirm cancellation.
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Replies (1)Vodacom's replyOfficial
01 Mar 2021, 15:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Mar 2021, 15:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
