AS
Ayrton S

1 reviews | Active since Mar 2021

01 Mar 2021, 14:40

The worst customer service experience of my life... Do not use Vodacom Fibre...

I signed up for Vodacom Fibre lats year October. It was an awful and frustrating experience from the start. I waited weeks to get connected, never speaking to the same person twice, and never getting contacted - I waited hours on the phone to no avail.

Once connected (several weeks later, despite no installation being needed), I still experienced awful service and inconsistent and throttled speeds. I have since migrated to Afrihost (I can't even say how much better they are!), yet Vodacom are not getting back to me to confirm cancellation.

0
Replies (1)
Vodacom
Vodacom's reply01 Mar 2021, 15:05
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team