The Worst Customer Service Experience I’ve Ever Had with Vodacom Fibre

I am absolutely disgusted with the level of service I’ve received from Vodacom Fibre. I placed my order on 29 September and sent through my proof of address on 1 October. I was told that the router would be delivered and that Openserve would contact me to schedule the ONT installation. The following week, during the week of 6 October, I was out of town and made that clear to the consultant when they called regarding the router delivery - but at no point did I ever say that the ONT installation should be put on hold. When I returned on 13 October, I called to follow up and was then told that the installation was on hold because I was away, which makes absolutely no sense. On 16 October, I spoke to Nikita who assured me that she had logged the request and that Openserve would contact me within 24–48 hours to confirm an installation date. That never happened. From 13 to 22 October, I called the Vodacom Fibre call centre every single day, and every time I spoke to a different consultant who gave me a completely different story, each one confidently saying that everything was now sorted and that Openserve would be in touch “soon.” Every day I was **** to and strung along with empty promises. When I asked to speak to a manager, I was told it wasn’t possible - the best they could do was “leave a note” for a manager to call me back. I requested a call from a manager on Monday afternoon and was told I’d be contacted by end of day Tuesday. Tuesday came and went, no call. When I phoned again, I was told the same thing - “you’ll get a call by end of day Wednesday.” It’s now well past that, and I still haven’t received a single call from a manager. To make matters worse, when I eventually emailed Openserve directly to find out what’s going on, I was told the ONT was already installed on 5 October. If it was supposedly installed, why on earth would I still be emailing and calling every day to ask when the installation will take place? This entire experience has been beyond frustrating and unprofessional - a complete failure of communication, accountability, and basic customer service from Vodacom.