The worst customer service ever!!

Worst customer service ever!!! Trying to sort out a account that's in credit but the line has been suspended for more than two weeks now?! Phoned and requested a call back from a supervisor on Thursday 22 September 2022. Apparently the supervisor phone me at 11:25 and confirmed that the "outstanding" amount that is not outstanding will be paid!? But I did not speak to any one, no call was received , no call was missed ...but they spoke to me?! IF SUPERVISORS CAN LIE AND MAKE FALSE CLAIMS HOW CAN WE TRUST VODACOM??? So I requested another call back from the "supervisor"... nothing happend. Yesterday (23 Sept) my mom that is hearing impaired got a call from Vodacom to sort out the acc... she could not hear them and heavens know where they got her number. So a phoned vodacom again, explaining again, asked that a supervisor contact me. The operator said he will escalate the request they will phone in 5 min..... 2 hours later still no call. So I phoned again, and again requested a call back....still waiting!!!!! In the meantime my 82 year old father are in Gauteng without a phone he can call with!!! All this because my father pressd the wrong button, he is 82 after all, and got billed for "entertainment subscription" @R7.77 p/d adding up to R188.78 p/m extra on the vodacom bill every month for the past 5 months!! We logged a complaint stating that we did not give vodacom consent to pay the 3rd part, Vodacom wrote the money back, so now the acc are in credit on the myvodacom app but we still owe collections R253????? Aren't it suppose to be the same on both the app and the bill, it is after all the same company??? ? According to the consultant they are two separate things that don't refelct the same info? How can that be???? I pay my fathers subscription via a set future dated payment every month, so vodacom's acc are up to date but the 3rd party @R7.77 p/d for a subscription that vodacom can't even pinpoint but pay on your behalf every month are again adding up to R253. And before anyone can help me I must again first pay the "arrears" amount. And I not going to!!!!! And yes we did cancel all the subscriptions on my father's phone and acc!! Can somebody, anybody please help!!!!!?????