1 reviews | Active since Dec 2016
The worst customer service ever!!!!
<p>I have missing data, data that I paid for. After holding on for 35 min waiting to speak to a consultant I spend another 20 minutes speaking to people who cannot help and then just transfers me to someone else. Whilst trying to resolve the problem the line drops. The consultant does not even call back. I was looking for an email address to raise my concerns but it seems like Vodacom wants you to use their helpline. This helpline is so ****** frustrating having to hear all these options, specials and rating of service ****. Vodacom must be one of the worst companies when it comes to customer service. It is unbelievable that a company with such bad service can still be operating.</p> <p>I am looking for contact numbers of any of the executives so that I can call them, day or night and frustrate the hell out of them as well.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So much for calling back, still no call from Vodacom. Pathetic!
So much for calling back, still no call from Vodacom. Pathetic!
