THE WORST CUSTOMER SERVICE EVER.

The most horrible experience i have ever had with vodacom consultant by the name/surname of Diana. He was unprofessional, he was eating. I was so frustrated because i actually changed my airtime for all network minutes at around 4 am in the morning, minutes changed received confirmation sms , but when i was making a call i was using my airtime and not the minutes. And the reason i changed to 60 minutes i need enough time to speak to the person i was calling. while on call, called dropped advised i need to load airtime, called the call centre around 6am to 6.05 in the morning thinking i will find someone who just got to his/her shift, very friendly and who will sort out my issue immediately, gas what ......... I was so discussed. He kept punting me on hold over and over again as if he did not know and did not care about what he was doing, came back on call came up with a lame excuse, He checked my account without even asking me security questions, he did not even ask me if i received confirmation massage or if i checked my balance to make sure minutes where added. he did not care at all. VODACOM PLEASE NOTE YOU DON'T NEED SUCH CONSULTANTS IN YOUR COMPANY.My main concern was information was given without security check and issue was not resolved at that time.