The worst customer service ever

<p>I had a vodacom contract and paid the last amount accoring to my statement on 25/05/2016. To my surprize I received a sms and a final demad for an amount of R742.43. Not to mention I never received a first reminder or sencond remind but only a final deman which is not collections or NCR procedures ( i would know this cause I worked in finance for 12 years). I tried contacting the customer service number and was transfered to no less than 6 people that could not assist me. First of all they could not pick up my account details with my ID number or the account number and attempted 6 times to put me through to pre legal. It was an endless battle, almost the whole morning to speak to an agent as I do not have the cell number. You guys have the worst slf help menu I have ever heard, there is no option to speak directly to an agent. I need someone to call me to sort this out. If this account is handed over as stated in the letter, I will NOT be leaving it there and further action will be taken. it's disgusting for such a large organisation to have such an *********** system of working. </p>