The WORST CUSTOMER SERVICE EVER

<p>I worked for a company which retrenched me and upon my retrenchment they allowed me to keep the Cell number i was using as my company number in order to not loose the number. The company then cancelled the contract and i was informed that the number would be moved into a prepaid capcity on the 31st May 2016. On the 1st of June i RICAed the number as required of me. Then on the 4th of June i decided to open myself a new contract after doing some research on the possible options. I was going to join Cell C but then Cellucity offered me a great deal! This is where things became complicated, i started my NEW vodacom contact under my name (not the companies anymore) and agreed to pay a set amount every month for a Flexi 200 Package. this meant that once my Data or Minutes ran out i would have to top up the phone manually like prepaid.</p> <p> </p> <p>To my surprise, on the 27th of June, Vodacom without any signed autherization from me took over R2000 from my bank account. This Shocked me and when i enquired as to why i was billed so much, they simply said that because the number is is billed and that the number is in my name i am responsible for the last month of the old contracts accouct. I argued that i am not resposibile for another accounts bill and then said i shoud contact the pervious account hold and request that they reinburse me. Obviousy i was enraged by this and after many a call to vodacom i continued to get told that they would investigate it and get back to me. i am still waiting for a returned call. </p> <p> </p> <p>To top this all off they then blocked the phone so it cannot be used. I have not paid the balance that is owing and they have now informed me that they will charge me fee to unblock my phone. </p> <p> </p> <p>I cant believe that they are allowed to bully the clients like this and that they have no remorse or understanding towards there clients circumstances.</p> <p> </p> <p>I can promise that i will never ever again use vodacom once this contract is done and will never advise any other poeple to use them.</p> <p> </p> <p>Vodacom you are a disgrace! </p> <p> </p> <p>CELL C PLEASE HELP!!!!!</p>