1 reviews | Active since Jun 2016
the worst customer service at call center - data issue
<p>My 1 gig data contract is recharged every First of the Month, however before I could use same it was depleted. Phoned call center, Lula informs I logged in at 08:35 and it was depleted 08:40, which I did not, she would do service request, she never did. Phoned again on 2 June, spoke with Colen, he informs Vodacom will phone within 1 h to sort out, Vodacom never did. Phoned call center today, 3 June, spoke with Gilbert, he informs no it takes 24 h, and Vodacom would phone before 10:08, never happened. Phoned again 10:30, spoke to Weli, he informs only after 48 h, 3 different stories, after I requested to speak to supervisor he placed me on hold for 10 min and thereafter transferred me to call center, spoke with Colen again, who now inform that it takes 1h and thereafter 48h? he also just put me on hold and transferred me to call center again, this time Kim answers, she only does a security check and place me on hold, 40 min later the call ends and request I rate the service, not one person I spoke to seems to be competent nor able to inform me what the correct procedure is, its 3 days later, no answers from Vodacom, no feedback and still no data, but be warned if I don’t pay for it, you go vadacom, its pathetic </p>
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Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
