the worst customer service

i ordered a router 2 weeks back ive been lodging complains with vodacom to understand when am i getting my order but no one is bothering to give me an update as to what is the procedure going foward and what is the turnaround time for all that process all theyve been saying is be patient we will be in touch, i mean this is the 3rd week now how do i be patient if no one is updating me on anything. their coustomer service is the worst all they do is promise you lies and keep you waiting in the dark, because it now feels as as if im just an irritation to them when am asking how long am i still gonna wait. infact i now feel like i dont want to be part of vodacom anymore im cancelling all my contracts with them