The worst customer service

On December 7th 2019 I was ******. My phone was only insured for damage and my upgrade was only due in 2021. I was told I can continue paying the full contract amount until my upgrade date and receive a new device, I thought that is ridiculous to have to pay for a complete contract when all i will have is a new sim. So i requested early cancellation and i was then sent a quote of the pre-cancellation cost. With it being December i decided to just humble myself and pay the full amount because we all know the financial strains we face in January, and i wanted to start the year debt free.

Vodacom had other plans in mind for me, on 2 January they deducted the little I had in my bank account that was actually for my monthly debit orders and that has now made my bank account overdrawn. I asked myself how could they do that when i dissolved my contract in december.

I sent a email to query what they have done, I received a email with a ref number and another email followed saying my service request is being processed by a Lesley Deane and that person will be in contact with me shortly, later that same day I received a email stating my case has been closed, still no contact from this Lesley. Two days later I receive a email with invoice and statement attached but still no contact from Lesley to explain what is going on with my query which had progressed to a complaint.

As I type this, my bank account is still overdrawn and Vodacom has made no effort to resolve this issue. I am afraid for money to be deposited into my account as it will be taken by Vodacom.