The worst customer service

Monday, 25th March I went to a Vodacom shop to get a sim swap. The consultant (Nicki) said on her side the status said my number had been deleted and that that only occurs when you haven’t used the number for long. Mind you,my number has been working for 11 years!!! She called the head office in front of me and they said the matter would be resolved and I’d have to wait 24hours... which is today. I went there again and this time another consultant helped me saying the saying the status said my log wasn’t assigned to anyone so I wouldn’t be assisted still! Now picture this,I don’t have a phone to check up on the progress of my sim swap so I have to wait for my husband to return from work so I can call customer service. When I eventually did, I was given the run around everyone playing the blame-game but all in all I STILL wasn’t assisted! To top it off the last person I was referred to (Boitumelo Ramaosa I think the surname is) had a very bad attitude and EVEN when I threatened to leave Vodacom and cancel my contract she was not bothered. I’m deeply angry and disappointed in Vodacom because I cannot understand how MY sim swap can take SOOOOOOOO long and go through soooooo many stages yet they asked me security questions that I answered correctly. It is my first time hearing a sim swap going through a “***** test” even after you have answered everything correctly! Wow Vodacom Wow!