THE WORST CUSTOMER SERVICE

I went to a Vodacom store for assistance because I noticed over the last few months I've been seeing that I'm being charged more for for my contract than what I signed up for.

TO my surprise, when I got there - I was informed that I've been paying R100+ more for my contract each month, this month alone was R200+ more.

The agent who I spoke to from customer service claimed to be from "Accounts" and I was going back and forth for about 30 minutes with her as to why I need my refunds and she was just not of any help, no customer empathy, no customer concern, no courtesy whatsover. When I finally gave up with her, because I could see I was not getting anywhere, I then found out she was never from the Accounts department, and she then said that they would have dropped the call on me anyway, how incredibly rude to say to a customer!?

I then asked to be transferred to the cancellations department where I was just further disappointed.

After being placed on hold SEVERALLLL times by the agent who I was transferred to so she could cancel my contract with them - she then ended up just dropping the call on me - with no confirmation that the contact has been cancelled and my issue has been solved.

I'm really appalled by this bad customer service from a company that I have been loyal to and pay fees to monthly. No customer satifaction and no resolution. 50 minutes of my time wasted!