The worst customer experience FTTH. excessive CES and no wonder -80NPS for this service provider

Dear Voda

Words cannot describe how irritated, irate and dissapointed I am in your service. I chose Vodacom for my fibre line and while my physical hardware was received within 3 days I am now waiting for over 3 Months for the Fibre device to be installed in my home. I have called and was advised to send an email to *** which I have done 3 times to get an update on when FTTH is going to take place. I have wasted a substantial amount of money on data hot spotting my phone for work, please be assured you will receive the bill for this. Where is my FTTH? how much longer do I have to wait? I was advised a min of 3 weeks however we are now on 3 months and I still dont have my fibre line installed. I need this rectified if not I will cancel and chose a different Network provider. I want feedback asap as I desperately need the Fibre to be installed.