1 reviews | Active since Oct 2020
The worst customer experience from Vodacom
The vodacom online team are by far the worst.
How could a customer be waiting Close to 1 and half months for upgrading their contract to the desired deal they like?
To top it all off, the deals that I wanted expired twice due to VODACOM not able to place this upgrade order online!
Now I am sitting with a damaged phone for 2 months and been promised callback by ivonne and Wilson who does not have the decency to call me back to say there's an issue but I find out a week late when I call in.
This is putrid customer service and I demanded a lady yesterday to escalate which she confirmed she will but still no update
Am a customer for 6 years and never experienced anything like this before with vodacom
If this is read by a Manager, please get in touch immediately to resolve the issue and remain transparent with your customer.
I am still waiting for someone from Vodacom to call me.
The experience I had was the worst and I am a Manager at a Call center company but the service is putrid.
Can I have an OPs manager or someone higher than some team lead contact me?
Otherwise this will be going on every social media platform
I am still waiting for someone from Vodacom to call me.
The experience I had was the worst and I am a Manager at a Call center company but the service is putrid.
Can I have an OPs manager or someone higher than some team lead contact me?
Otherwise this will be going on every social media platform