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Thomas C
1 reviews | Active since Jan 2021
28 Nov 2022, 20:47
The worst customer experience, EVER
I recently upgraded my contract to a more expensive contract and what did Vodacom do. They continued to charge me for my old contract and instead of upgrading me opened up a new contract with a new number. I have been in store, I have called and every single one of your staff pass me on to someone else who in turn passes me on to someone else. No one is competent enough to help and reverse my current new contract and change my old contract to the upgrade. Shocking customer service, shocking experience and honestly if this is not resolved soon, I work in media and will make this go public.
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Replies (2)
Vodacom's replyOfficial
29 Nov 2022, 07:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Nov 2022, 07:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Thomas C's updateReviewer Update
20 Dec 2022, 08:59Good Day,
Still awful service - the experience gets worse. A I am still awaiting my refund and B I have now received another new order but the old order has not been collected and it has been weeks. I call the call centre spoke with Ashley and Steven who said they will make a plan and call back and a week later I am still waiting. This is honestly the worst service I have ever experienced. An upgrade is all I want. I have been over charged, not helped and it has been months now. Awful service - do not use Vodacom, stay far far away
Still awful service - the experience gets worse. A I am still awaiting my refund and B I have now received another new order but the old order has not been collected and it has been weeks. I call the call centre spoke with Ashley and Steven who said they will make a plan and call back and a week later I am still waiting. This is honestly the worst service I have ever experienced. An upgrade is all I want. I have been over charged, not helped and it has been months now. Awful service - do not use Vodacom, stay far far away
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Thomas C's update20 Dec 2022, 08:59
Reviewer Update
Good Day,
Still awful service - the experience gets worse. A I am still awaiting my refund and B I have now received another new order but the old order has not been collected and it has been weeks. I call the call centre spoke with Ashley and Steven who said they will make a plan and call back and a week later I am still waiting. This is honestly the worst service I have ever experienced. An upgrade is all I want. I have been over charged, not helped and it has been months now. Awful service - do not use Vodacom, stay far far away
Still awful service - the experience gets worse. A I am still awaiting my refund and B I have now received another new order but the old order has not been collected and it has been weeks. I call the call centre spoke with Ashley and Steven who said they will make a plan and call back and a week later I am still waiting. This is honestly the worst service I have ever experienced. An upgrade is all I want. I have been over charged, not helped and it has been months now. Awful service - do not use Vodacom, stay far far away