The worst customer experience

Vodacom staff do not understand what it means nor the importance of providing good customer service. As a loyal Vodacom customer (10years +) I am highly disappointed that a manager has yet to call me back, 2weeks later, a after Vodacom had technical difficulties.<br> Maybe don't waste your customers time and add that into your hold music!<br> Upon calling back myself, I was then informed that the manager I spoke to (Alexander) doesn't work there! Is this some kind of a joke to Vodacom? What does one have to do, other than being a long standing loyal customer (as this is clearly not enough), to receive decent customer service ??