SG
Stuart G

1 reviews | Active since Dec 2011

24 Mar 2015, 21:42

The worst customer care service provider

This issue has been going on for years now and I submit this comment for all to read and closure to my issue.<br> <br> Dear Vodacom (for the benefit of those experiencing the same bad service)<br> <br> Thanks for being such a bad supplier that never responds and resolves issues.<br> <br> Thanks to you I have been forced to change to another supplier MTN and already I have experienced a much better and professional service.<br> <br> I should have done this years ago.<br> <br> I only hope that the rest of the members on the share-block experiencing the same problems cancel their contract as you are in breach of contract and cannot supply an acceptable cellular service.<br> <br> This issue should land up with someone who can address this via some consumer protection forum.<br> <br> And for those who are concerned about changing it is pretty easy and really worth it and by porting you can keep your number. <br> <br> <br> I have a happy ending with a new supplier and Vodacom has one less customer, but I don't think they really care as they do not care about their customers , this is evident from my issue.<br> <br> Goodbye and good riddance (And please don't bother to contact me to follow up not that you would have any way.)

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Replies (1)
Vodacom
Vodacom's reply25 Mar 2015, 12:27
Official
Hello 2T2,

Thank you for the posting.

The matter has been escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team