The WORST customer care service ever received!!

After being with Vodacom for 17+ years - I will NO LONGER recommend them!

My father passed away in July and we went to change the debit order details with Vodacom, so we could continue to pay for the contracts that were under his name - my work phone included. They have made it such a mission and after NUMEROUS calls and about 7 visits to the stores, we have still not come up with a solution.

We have been paying all the accounts in store before the debit order date to avoid going into arrears and they have not captured any of it, so now ALL the numbers are blocked on that account and 2 weeks later, they are still telling me there is ANOTHER 14 days waiting period before they can look at transferring the account!

After being a customer for so many years and NEVER missing a single payment, to be treated like ********* and having the numbers all blocked because THEY fail to be able to do a simple change of ownership after they have all the needed documentation!

Not to mention the fact that after explaining the the entire situation to a staff member at a Vodacom store we were told that the (deceased) owner of the account needs to come in and sort it out. Are you kidding????

This has been the most shocking service we have ever received and I would highly suggest you look elsewhere if you are thinking of becoming a Vodacom customer. After they have made their sale - they are unwilling to help in any way - they just pass you around and around and all avoid actually helping you!