Hellopeter
Share Your Experience
NC
Niel C

1 reviews | Active since Jun 2020

04 Jan 2021, 11:56

The worst customer care and call center

I missed a debit order in December and made arrangement for another debit to go off on the 26th of December. Vodacom then just blocked my numbers on the 26th without even trying to debit my account or contacting me. I then called and arranged ANOTHER debit order which did actually go off on the 28th of December.

It is now the 4th of January and my lines are still blocked. Vodacom's call center does not answer phones, Kept on hold for 1 hour 15 mins until I gave up. I have left 2 messages to call me back. Their chatbot does not respond, their online chat is offline. What is going on over there?

I cannot make any other calls other than 135 (which they do not answer)

It is my last resort to leave a review on hellopeter as I don't know what else to do.

0
Replies (2)
Vodacom
Vodacom's reply04 Jan 2021, 12:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NC
Niel C's update05 Jan 2021, 09:07
Reviewer Update
I tried calling again and was told that, because I made multiple calls, someone will call me back and I have left my number. Tried again this morning and no one is calling me back. I am getting really fed up with Vodacom's *********** service!