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misstake M
1 reviews | Active since Apr 2017
18 Jul 2025, 09:31
The worst company in SA
I would give them less if I could. I chose not to upgrade upon the end of my fixed term contract, but rather to go on to pay as you go. That in itself was a major mission. They told me what to pay, and I paid accordingly. They are now hounding me for payment for the following month, despite the contract being over, and done with. They refuse to supply me with the call recordings were they state the amount that I needed to pay. I have spoken to multiple agents, and via their Facebook channel. They are all hopeless, and keep on asking for the information over and over. No emails to customer service are answered. Honestly, the worst company I have ever had the misfortune of dealing with.
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Replies (1)Vodacom's replyOfficial
18 Jul 2025, 10:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Jul 2025, 10:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
