The worst company I've ever delt with
<p>I've gone from being a Vodacom customer for over 10 years with a monthly account of over R5000 to canceling all my lines with them and here's why</p> <p> </p> <p><br />1. For the past few years, I just ask them to please send me a invoice so I can do payment. This never happens and I end up being called by a computer telling my my accounts are in arrears. How am I suppose to know how much to pay</p> <p> </p> <p><br />2. One of my contracts are coming to a end at the end of Jan. I've phoned Vodacom 9 times.... to try and get this done. 9 TIMES!!!!</p> <p> </p> <p><br />Sometimes I will just get cut off, then their system is offline. Today I phone again to be told that my account is in arrears. When the put me through to the accounts department "You account is not in arrears" - Call ended.</p> <p> <br />WHAT DO YOU WANT ME TO DO????????</p> <p> <br />And then I really love it if they ask me “Sir why do you want to cancel your contract…. “ Really????</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
