1 reviews | Active since Jun 2016

04 Jan 2017, 08:05

The worst company I've ever delt with

<p>I've gone from being a Vodacom customer for over 10 years with a monthly account of over R5000 to canceling all my lines with them and here's why</p> <p> </p> <p><br />1. For the past few years, I just ask them to please send me a invoice so I can do payment. This never happens and I end up being called by a computer telling my my accounts are in arrears. How am I suppose to know how much to pay</p> <p> </p> <p><br />2. One of my contracts are coming to a end at the end of Jan. I've phoned Vodacom 9 times.... to try and get this done. 9 TIMES!!!!</p> <p> </p> <p><br />Sometimes I will just get cut off, then their system is offline. Today I phone again to be told that my account is in arrears. When the put me through to the accounts department "You account is not in arrears" - Call ended.</p> <p> <br />WHAT DO YOU WANT ME TO DO????????</p> <p> <br />And then I really love it if they ask me “Sir why do you want to cancel your contract…. “ Really????</p>

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Replies (1)
Vodacom
Vodacom's reply04 Jan 2017, 10:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team