1 reviews | Active since May 2015
The worst company I have ever dealt with.
Dear Vodacom,<br> <br> I will never own a Vodacom number again. I will make sure that everyone I know will know how you treated this case.<br> <br> From October 2013 I fell into arrears and made intermittent payments until April 2014.<br> We setup a payment plan to reactivate. I completed the term however I was then told I had to pay another amount which had not been mentioned before (even though I explicitly asked).<br> <br> We agreed on a payment plan, I paid. The amount reflected on my credit report - which I still have. At the end of the term there was yet ANOTHER extra amount to pay. Each time I come to the end of my payment term suddenly there is some amount I was never informed of.<br> <br> For brevity I have not even described all the calls made, the frustration and hours spent, how different agents gave completely different amounts & reason. You led me from pillar to post and invented amounts or purposely misinformed me. How you affected my credit rating which financially hamstrung me.<br> <br> I requested two separate investigations and have heard NOTHING. I requested recordings of calls where agents promised me that the amounts agreed upon where the final amounts I needed to pay - NOTHING.<br> <br> I truly hate you.
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
