KH
Kyle Hoffmann-Barrett

1 reviews | Active since May 2015

26 May 2015, 09:18

The worst company I have ever dealt with.

Dear Vodacom,<br> <br> I will never own a Vodacom number again. I will make sure that everyone I know will know how you treated this case.<br> <br> From October 2013 I fell into arrears and made intermittent payments until April 2014.<br> We setup a payment plan to reactivate. I completed the term however I was then told I had to pay another amount which had not been mentioned before (even though I explicitly asked).<br> <br> We agreed on a payment plan, I paid. The amount reflected on my credit report - which I still have. At the end of the term there was yet ANOTHER extra amount to pay. Each time I come to the end of my payment term suddenly there is some amount I was never informed of.<br> <br> For brevity I have not even described all the calls made, the frustration and hours spent, how different agents gave completely different amounts & reason. You led me from pillar to post and invented amounts or purposely misinformed me. How you affected my credit rating which financially hamstrung me.<br> <br> I requested two separate investigations and have heard NOTHING. I requested recordings of calls where agents promised me that the amounts agreed upon where the final amounts I needed to pay - NOTHING.<br> <br> I truly hate you.

0
Replies (1)
Vodacom
Vodacom's reply30 May 2015, 07:59
Official
Hello vacuum,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites