FM
Fabrizio M
1 reviews | Active since Apr 2020
11 May 2020, 14:03
The worst company for fibre
Honestly, I would rate them a 0 if I could. After 3 months of fights with them and a ton of "escalations", our issue is still not fixed. We are supposed to get 100/100 yet for the past 3 months that we have been with them, we have gotten 20/20. We have wasted so much of our time phoning the call center and getting nothing in return. I pay every month for nothing, they have no problem throttling us but they can't yet they can't give us the right speed. Then another R6000 was taken off my account last night from Vodacom This is THE WORST customer service I have ever experienced! I am currently in the process of canceling my line and going with a company that actually wants to help me.
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Replies (1)Vodacom's replyOfficial
11 May 2020, 15:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 May 2020, 15:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
